Question 1

How do you ensure product authenticity?

Accepted Answer

All our products are sourced directly from authorized Japanese distributors and manufacturers. We verify authenticity through official documentation and work only with trusted suppliers we've built relationships with over the years.

Question 2

Which countries do you ship to?

Accepted Answer

We operate official Shopee stores in 7 regions: Singapore, Philippines, Malaysia, Thailand, Vietnam, Taiwan, and Brazil. Each store offers local payment options, customer support in your language, and competitive shipping rates.

Question 3

What payment methods do you accept?

Accepted Answer

Payment methods vary by region and are processed through Shopee's secure platform. Common options include credit/debit cards, bank transfers, e-wallets (GCash, Touch 'n Go, ShopeePay), and cash on delivery where available.

Question 4

What is your return policy?

Accepted Answer

We follow Shopee's Return & Refund Policy for each region. If you receive a damaged or incorrect item, please contact us within 7 days with photos. We'll work with you to arrange a replacement or refund according to Shopee's guidelines.

Question 5

Do you offer pre-orders for upcoming releases?

Accepted Answer

Yes! We frequently offer pre-orders for highly anticipated anime figures and merchandise. Pre-order items are clearly marked in our listings. Lead times vary by product, typically ranging from 2-6 months from the Japanese release date.

Question 6

How can I contact customer support?

Accepted Answer

You can reach us through Shopee's chat function in your regional store, or contact us on Instagram (@ginginmix), Facebook, or TikTok (@ginzzy.com). We typically respond within 24 hours during business days.

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